Shipping policy

Welcome to Lajamazonas. We are committed to providing a smooth and reliable shipping experience for our customers.

Processing Time

All orders are processed within 3–7 business days. Some products are made-to-order through our production partners, which may require additional processing time during high-demand periods.

Customers will receive a confirmation email with tracking information once the order has shipped.

Shipping Time

Estimated shipping times within the United States are:

  • Standard Shipping: 3–7 business days after processing
  • International Shipping: 7–21 business days depending on destination and customs processing

Shipping times are estimates and may vary due to carrier delays, weather conditions, holidays, or high order volume.

Shipping Rates

Shipping costs are calculated at checkout based on the customer’s location and selected shipping method.

Promotional free shipping offers may be available during special events or campaigns.

Tracking Orders

Once your order ships, a tracking number will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking updates to appear.

Lost or Delayed Packages

Lajamazonas is not responsible for delays caused by shipping carriers, weather, customs, or incorrect shipping information entered by the customer.

If your package appears lost, please contact the shipping carrier first. If you still need assistance, contact us and we will do our best to help.

Incorrect Address

Customers are responsible for providing the correct shipping address at checkout.

Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the damaged item and packaging

We will review the issue and work toward a replacement or solution when applicable.

Contact Us

For shipping questions or support, please contact us through our website contact form or official social media pages.

Thank you for supporting Lajamazonas.

Raíces de Isla. Energía Desconocida.